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[News Cards] Government Innovation leads to a ‘Competent Government and Well-served Citizens’

Admin
2022-12-27

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Government Innovation leads to a ‘Competent Government and Well-served Citizens’

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■ Visualized models:

Values: Transparency, fairness and efficiency

Vision: A competent, trustworthy government

Mission: to provide world-class services to citizens and boost the national competitiveness through a better way of working

3 Pillars: Proactive Service; Communication and Cooperation; Competent Government

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■ Proactive Service

1. Providing citizens with services proactively before requested

√ Identifying services that citizens need and providing citizens with services that make everyday life easier

👉 Flagship policies: “Welfare Membership” informs citizens of welfare services based on the analysis of their income, wealth and personal conditions.

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■ Proactive Service

2. Making public services accessible for everyone

√ Making public services accessible and easy-to-use for everyone

√ Identifying and solving inconveniences in daily lives on a regular basis

👉 Flagship policies: ‘The Senior User Mode” in the banking apps with bigger fonts, easier interface and voice recognition is designed and distributed to make banking services more senior-friendly

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■ Proactive Service

3. Going online and digital

√ Pursuing digital transformation of administrative institutions and public services

👉 Flagship policies: To reduce paperwork, services are digitalized using public information disclosure system, e-certification, Mydata, etc.

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■ Communication and Cooperation

4. Listening to citizens carefully

√ Reflecting proactively voices of citizens in policymaking

√ Laying the groundwork for easy, accessible communication and participation

👉 Flagship policies: A petition platform, Cheongwon24, is open for citizens to exercise their rights online which are stipulated in the Constitution

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■ Communication and Cooperation

5. Fostering citizen- and business-centered communities

√ Supporting local communities to be more self-sufficient based on the understanding about their characteristics

👉 Flagship policies: “Local branding” is designed based on unique nature and culture and distributed to vitalize the local community and businesses.

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■ Competent Government

6. Working in a team for problem-solving

√ Pursuing data and technology-driven administration

√ Breaking silos to address social challenges

👉 Flagship policies: Disaster data from each government office is integrated for comprehensive management and analysis and used to respond to disasters and make a prompt, efficient disaster and safety management system.

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■ Competent Government

7. Reforming organizational framework and culture of government

√ Promoting efficiency and productivity of government and public institutions

√ Fostering a culture that incentivizing hard-working, competent civil servants

👉 Flagship policies: A public-private partnership reviews a government organizational framework to make human resources plans more efficient.

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■ Competent Government

8. Working in partnership to share government innovation globally

√ Strengthening partnerships with international organizations in areas of government innovation

√ Sharing Korea’s flagship government innovation outcomes and initiatives globally

👉 Flagship policies: Government innovation institutions and systems are disseminated in order for foreign governments to adopt.

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